How can we help?

VibRelax support — answers to common questions and a way to reach us directly.

Email Support

Frequently Asked Questions

My phone isn't vibrating. What should I do?

VibRelax uses your device's built-in haptic engine. If you don't feel anything, make sure vibration and haptics are enabled in your device settings. Go to Settings → Sounds & Haptics and turn on Vibrate on Ring, Vibrate on Silent, and System Haptics. Then go to Settings → Accessibility → Touch and make sure Vibration is on. Note that older devices and some models have weaker haptics.

What is VibRelax Premium and what does it include?

Premium unlocks all 18 vibration patterns, removes ads, and gives you access to the custom pattern creator and lock screen feature. It's available as a weekly, monthly, or yearly subscription, or a one-time lifetime purchase.

How do I create my own vibration pattern?

With Premium, open Mode → My Patterns → Create. Tap and hold to record your own rhythm, then fine-tune the strength and sharpness of each segment, give it a name, and save it. Your custom pattern then appears alongside the built-in ones.

How do I restore a purchase I already made?

If you reinstalled the app or switched devices, open the subscription screen and tap Restore. Your previous purchase will be restored automatically as long as you're signed in to the same Apple ID you used originally.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. To manage or cancel, open the iOS Settings app, tap your name at the top, then Subscriptions, and select VibRelax. A lifetime purchase is one-time and does not renew.

Does VibRelax collect my personal data?

No. VibRelax does not ask for your name, email, or any personal information to use the app. It works with an anonymous account and only stores anonymous usage and subscription information. See our Privacy Policy for the full details.

Can I use VibRelax for free?

Yes. VibRelax is free to use with a selection of vibration patterns. The free version is supported by ads. Premium unlocks every pattern and removes ads.

Still need help?

Email us and we'll get back to you as soon as we can.

[email protected]